Individual and tailor-made
Service
The exceptional quality of IPT is reflected not only in its first-class products, but also in its individually tailored service solutions. Every maintenance task has different requirements and therefore different service needs. The type and age of the system or its testing capacity are just a few examples that determine the scope of services required.
To ensure that you always receive the optimal service for your specific needs, IPT offers you the flexibility to choose your service package individually. From spare parts supply to a comprehensive worry-free service, our service team is available worldwide or directly on site. Maintenance, repair, and training – directly from the manufacturer and using original spare parts.
Installation
Have you chosen products from IPT and want to ensure fast, safe, and smooth commissioning? Or are you planning to recommission existing systems at a new location? Our professional installation service supports you reliably and efficiently.
An experienced IPT service technician will carry out the proper installation and configure the equipment precisely according to your requirements. Afterwards, you will receive comprehensive instruction on the system functions, control operation, and all relevant maintenance procedures.
If you purchase new IPT equipment
- Freight scheduling and on-site installation
- Customs and shipping formalities
- Commissioning of the equipment
- On-site training
If you use IPT equipment
- Maintenance and calibration
- Service and repair
- Spare parts service
- Remote support
- Training
Maintenance
The reliability of your testing equipment is a key factor for your company’s image and at the same time for IPT’s commitment to quality. That is why we do everything possible to keep your systems permanently efficient and operationally safe.
High-quality machines require the highest level of technical expertise in service. As the manufacturer, we know our systems down to the smallest detail and can therefore ensure efficient, precise, and sustainable support.
Moreover, we understand service as a comprehensive performance: with high availability, rapid response times, and a dedicated, highly qualified team that is always there for you in a reliable manner.
The benefits of an IPT maintenance contract
- Basic requirement in a certified QS system
- Guarantee for the accuracy of the measuring and test results
- Calibration, maintenance and, if necessary, repair with just one visit
- Fixed prices with a clear breakdown of costs
- Preservation of the value of your system
The maintenance contract includes
- Labor costs for maintenance and calibration
- We monitor maintenance due dates and certificate validity for you
- Calibration including corresponding maintenance and measurement report, ensuring traceability to national standards
- Upon conclusion of a maintenance contract, we grant you a discount on our service flat rates as a valued customer
Our range of services
- Freight scheduling and on-site installation
- Customs and shipping formalities
- Commissioning of the equipment
- On-site training
Spare parts
Do you want to perform any repairs that become necessary for yourself? Please send us your name, part number and the quantity of the required spare parts. Your order will be processed by us immediately. The prompt delivery of IPT genuine spare parts is often crucial to ensure the fast repair of a system. The most popular spare parts are stocked in our headquarters in Germany.
Quality guaranteed:
Each IPT genuine spare part is of the same quality as the original component. The benefits to you: – Optimum accuracy of fit
- Exceptional durability
- Quick installation
- Continuation of the warranty
Prompt availability:
To ensure that your business never stops, we provide a prompt delivery service for spare parts:
- All common wear parts are kept in stock
- Express service possible
Training
To enable you as a user to work skilfully and safely with IPT test equipment and to evaluate the acquired data in a professional manner, IPT offers in-house seminars. Our experts will show you how to use our products efficiently to get the best results. We provide customised concepts on programming, operation, maintenance and repairs, all around the world, in small groups, using genuine IPT equipment.
Tailored to your requirements
The training sessions are always scheduled so that all the members of a company stay together. This allows them to openly discuss application-specific situations and specific problems with the IPT experts. – Participants from one single company in one group
- Content and duration according to specific requirements
- Individual scheduling with respect to time and location
- Expert tips on individual application questions
Concentrated expertise
- Experienced specialists as instructors
- Access to more than 50 years of experience
- Practical, hands-on tips
- Professional training conditions
Repair
Place your repair order quick and easy online
Please use our repair form for all repair requests. Make sure to provide the model and serial number of your device as well as a detailed description of the issue. This allows us to process your request quickly and accurately.
Once we receive your request, you will receive a confirmation and information about the next steps, including the estimated processing time and return options. Our goal is to complete the repair efficiently so that your testing equipment is back in operation as soon as possible.