Individual and tailor-made
Service
IPT’s exceptional quality is demonstrated not only in its high-quality products but also in the outstanding services it provides.
Each business has different requirements and, therefore, different service needs. The type and age of the system, testing performance or the presence of trained engineers are just a few examples of the factors that affect the scope of the services required. To ensure that you always get the optimum service for your needs, IPT gives you the option of choosing the services you want—from the basic delivery of spare parts, right up to an all-round, carefree service.
The IPT Service Team is at your disposal as your partner for installation and training on-site, maintenance and repair, and as your supplier of genuine IPT spare parts and accessories.
Installation
You have decided to purchase products from IPT and now want to ensure that they are commissioned in a quick and hassle-free manner. Our installation service makes things as easy as possible. The IPT service engineer sets up the equipment in accordance with your requirements. They will then explain to you in detail how the equipment works and how it is to be maintained. This ensures that tests are performed efficiently, and the control system equipment is operated in an optimum manner right from the start.
If you purchase new IPT equipment
- Freight scheduling and on-site installation
- Customs and shipping formalities
- Commissioning of the equipment
- On-site training
If you use IPT equipment
- Maintenance and calibration
- Service and repair
- Spare parts service
- Remote support
- Training
Maintenance
It’s not only your reputation that depends on the reliability of your test equipment; it’s also the excellent reputation of IPT. Therefore, you can rest assured that we will make every effort to keep your system in top condition. Exceptionally high-quality machines require exceptional professional service. That’s why it pays to bring in specialists. At IPT, we know our systems better than anyone else. But there is much more to good service than this: we are also easy to contact, offer prompt service and boast a team of motivated employees.
The benefits of an IPT maintenance contract
- Basic requirement in a certified QS system
- Guarantee for the accuracy of the measuring and test results
- Calibration, maintenance and, if necessary, repair with just one visit
- Fixed prices with a clear breakdown of costs
- Preservation of the value of your system
The maintenance contract includes
- Travelling time and expenses for our technician
- Maintenance and calibration work
- Small items required for carrying out the specified maintenance work
- Calibration with a corresponding maintenance and test report, allowing the results to be used to demonstrate compliance with national standards
If you purchase new IPT equipment
- Freight scheduling and on-site installation
- Customs and shipping formalities
- Commissioning of the equipment
- On-site training
Spare parts
Do you want to perform any repairs that become necessary for yourself? Please send us your name, part number and the quantity of the required spare parts. Your order will be processed by us immediately. The prompt delivery of IPT genuine spare parts is often crucial to ensure the fast repair of a system. The most popular spare parts are stocked in our headquarters in Germany.
Quality guaranteed:
Each IPT genuine spare part is of the same quality as the original component. The benefits to you: – Optimum accuracy of fit
- Exceptional durability
- Quick installation
- Continuation of the warranty
Prompt availability:
To ensure that your business never stops, we provide a prompt delivery service for spare parts:
- All major wear parts are held in stock on-site
- Spare parts also supplied for older equipment
- Express service within 24 hours possible within Europe
Training
To enable you as a user to work skilfully and safely with IPT test equipment and to evaluate the acquired data in a professional manner, IPT offers in-house seminars. Our experts will show you how to use our products efficiently to get the best results. We provide customised concepts on programming, operation, maintenance and repairs, all around the world, in small groups, using genuine IPT equipment.
Individually tailored to the participants
The training sessions are always scheduled so that all the members of a company stay together. This allows them to openly discuss application-specific situations and specific problems with the IPT experts. – Participants from one single company in one group
- Content and duration according to specific requirements
- Individual scheduling with respect to time and location
- Expert tips on individual application questions
experience concentrated expertise
- Course leaders are experienced specialists
- Access to over 40 years of experience
- Concrete, practical tips
- Professional training conditions
Repair
Place your repair order quick and easy online
You have purchased a high-quality test device from us. It was extensively tested before delivery. Nevertheless, it cannot be ensured that no interference will occur. In order to be able to avoid these disruptions in the future and to be able to process the error for you as quickly as possible, we ask you to fill out this letter. We would like to apologize for the inconvenience and will do everything we can to process your request as quickly as possible.